Humans at Heart
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Process

Understanding Business Through the Customer's Eyes

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Research
Let's dive deeper into your problem. Who are your customers and how might we better understand their world? We'll use qualitative research to get to the heart of the matter. 
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Insights
After talking to the people in your world, we'll analyze the insights. From there, we'll use the data to help you redefine your company's value proposition, analyze challenges, and identify opportunities.
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Copy
Using the insights as our guide, we'll update your company's messaging and talk through your strategy moving forward. We'll give you the information you need to reach your customers on a human level. 
see H@H Work in action
When Should You Use the Human-Centered Design Process?
If you want to speak to the hearts of your customers, you must keep them at the forefront of everything you do. Effective marketing always starts with a human-centered approach. 
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If you want to...
  • Get updated marketing copy that resonates with your audience
  • Strengthen your value proposition
  • Examine and understand your current business challenges
  • Recognize changes in the marketplace and buyer journey
  • Build your foundation for an effective marketing strategy
  • Identify new product and content opportunities​
     ...then you can use human-centered design. 

Only after you know your customers on a human level can you articulate your value and speak to the heart.  Whether you need cohesive messaging, updated website copy, or strategic marketing direction, let's do qualitative research and humanize your brand. 
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